Please check the following guide if you encounter any video problems.
<Point 1>
Make sure you have the latest firmware.
If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.
*How to check the current LiveWedge firmware version
*Firmware update
<Point 2>
Please try to reinsert the input cable and reboot LiveWedge, then check if the problem is resolved.
<Point 3>
Make sure that your video input device (e.g camera, PC, etc.) and cable are not defective.
<Point 4>
Make sure that any HDMI splitter or converter used is not causing the issue.
Using HDMI splitters and converters may cause video issues.
<Point 5>
Make sure that your video input device is set to a supported resolution.
Please check this link for more information on supported HDMI input formats. Any resolutions and frame rates not listed may cause video problems.
If you cannot solve the problem
Please contact our support team (support-global@cerevo.com) and include the following information.
- If possible please send video to see your PREVIEW OUT video to clarify what problem occurs.
- You have already checked the points above.
- When the problem first happened and any other solutions you have tried.