Troubleshooting

1. Booting/Start Up issues

• LiveWedge does not power on

• Back light turns on but nothing is displayed on LCD

• Device hangs after displaying “Cerevo” ,”LiveWedge”or “Hello” logo

2. LiveWedge unit issues

• PROGRAM OUT video does not output

• Interference on  PROGRAM OUT video

• PREVIEW OUT video does not output

• Interference on PREVIEW OUT video

• PROGRAM OUT sound/PREVIEW OUT sound not played

• Device buttons do not work

• Cannot access device settings icon (cog wheel icon)

3. Connection issues between LiveWedge and tablet app

• Cannot find LiveWedge Wi-Fi SSID on tablet Wi-Fi settings menu

• LiveWedge SSID is not shown on “Select LiveWedge” window

•  LiveWedge and tablet app often lose their connection

4. Tablet app issues

• Tablet preview does not work

• The message “Can not preview now” is displayed on the tablet app

• Interference on tablet preview

• Sound not played on tablet preview

• Cannot access Dashboard

5. Network connection issues

• The error message “Wi-Fi error” is displayed on the LCD

• The error message “DHCP error” is displayed on the LCD

• The error message “DNS error” is displayed on the LCD

• The error message “TCP/IP error” is displayed on the LCD

• The error message “Unexpected Error error” is displayed on the LCD

6. Broadcasting issues

6-1.Video issues

• Cannot broadcast video

• Interference on broadcasted video

• Broadcast video resolution is low

• Broadcasted video repeatedly becomes clear and blurry in short intervals

6-2. Sound issues

• Cannot broadcast sound

• Interference on broadcasted sound

6-3. Other broadcasting issues

• About live streaming delays

7. Other issues

• If you encounter a problem not listed in the manual