Cannot broadcast video

LiveWedge should automatically broadcast input video/sound after clicking [Start Live] on Dashboard.


*Please note some broadcasting services are unable to broadcast to the preview window in Dashboard. Please manually check your live stream to confirm broadcasting.

Please check the following guide if video is not played.

<Point 1>
Wait a few minutes and check if video is played.

A delay from several seconds to a few minutes can occur between the LiveWedge video input, the preview display window in Dashboard and the live video stream.

<Point 2>
Make sure a channel is selected via the device or tablet app.

LiveWedge will output no video (blank image) when no channel is selected.
To output select a channel.


<Point 3>
Make sure that your video intput device (e.g camera, PC, etc.)  and cable are not defective.

<Point 4>
Make sure that your video input device is set to a supported resolution.

Please check this link for information on supported resolutions.

<Point 5>
Make sure that any HDMI splitter or converter used is not causing the issue.

Using HDMI splitters and converters may cause video issues.

<Point 6>
Please try to reinsert the input cable and reboot LiveWedge, then check if the problem is resolved.

<Point 7>
If possible, try broadcasting to another service and see if the same problem occurs.

If there are no problems when using the other service, the problem may be caused by original broadcasting service you are using. In that case please contact the support team for the broadcasting service you are using.

If you cannot solve the problem

Please contact our support team ( and include the following information.

  • Video is not shown on Dashboard and broadcasting service.
  • You have already checked the points above.
  • Which broadcasting service you are using (e.g. Ustream, YouTube Live, Twitch, etc.)
  • When the problem first happened and any other solutions you have tried.