LiveWedge and tablet often lose their connection

LiveWedge and tablet start communication after tapping the LiveWedge SSID in the “Select LiveWedge window”.
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There may be cases when LiveWedge fails to establish a connection or loses connection¬†and the “Select LiveWedge” window is shown again.
Please follow the guide below when a similar problem happen.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*Firmware update

<Point 2>
Please try to reboot the LiveWedge and tablet app, then check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • LiveWedge and tablet often lose connection.
  • You have already checked the points above.
  • When the problem first happened and any other solutions you have tried.