LiveWedge should output video and audio from PROGRAM OUT when a HDMI input device (ex. monitor) is connected to PROGRAM OUT.
There may be cases where LiveWedge cannot output video from PROGRAM OUT.
Please check the following guide if video is not displayed.
<Point 1>
Make sure you have the latest firmware.
If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.
*How to check the current firmware version
*Firmware update
<Point 2>
Make sure a channel is selected via the device or tablet app.
LiveWedge will output no video (blank image) when no channel is selected.
To output video select a channel.
<Point 3>
Make sure that your video input device is set to a supported resolution.
Please check this link for more information on supported HDMI input formats. Any resolutions and frame rates not listed may cause video problems.
<Point 4>
Make sure video is not HDCP encoded.
LiveWedge does not support HDCP. LiveWedge will not work correctly if input video is HDCP encoded.
<Point 5>
Make sure that your video intput device (e.g camera, PC, etc.) and cable are not defective.
<Point 6>
Please try to reinsert the input cable and reboot LiveWedge, then check if the problem is resolved.
If you cannot solve the problem
Please contact our support team (support-global@cerevo.com) and include the following information.
- Video is not output from LiveWedge PROGRAM OUT.
- You have already checked the points above.
- When the problem first happened and any other solutions you have tried.